Refund & Cancellation Policy – HRVICO Software
At Scriza Private Limited, we are committed to delivering reliable and high-quality HR and recruitment software solutions through HRVICO. We value our customers and aim to ensure complete satisfaction with our services. Please read our Refund & Cancellation Policy carefully before purchasing or subscribing to our software services.
1. Eligibility for Refund
Refund requests are accepted within 7 to 10 days from the date of purchase or subscription activation.
To be eligible for a refund, the following conditions must be met:
- You must provide a valid proof of purchase (invoice, payment receipt, or order ID)
- The request must be submitted within the eligible refund period
- The service should not have been misused, intentionally damaged, or violated our terms of service
- Refunds for customized software solutions, implementation charges, setup fees, or third-party integrations are generally non-refundable unless otherwise agreed in writing
- Subscription plans already partially used may be subject to partial refund evaluation
2. How to Request a Refund
To initiate a refund or cancellation request, please follow these steps:
- Contact our support team at sales@scriza.in
- Or call us at 9599287096
- Share your purchase details, registered email ID, invoice/order number, and the reason for requesting the refund
Our support team may request additional information for verification purposes.
3. Refund Approval Process
Once your request is received, our team will review it and notify you regarding approval or rejection.
Approved refunds will be processed within 7–10 business days.
